Refund policy
ALL SALES ARE FINAL
As part of our commitment to offering competitive prices and efficient order processing, we have implemented this policy. Once an order is placed and payment is processed, we do not accept returns or exchanges.
Exemptions:
- Shipping Carrier Damage
- Packaging Defects
In the unfortunate event that your package is damaged by any of the two reasons mentioned above, we are willing to assist you. To ensure a smooth resolution process, please reach out to our customer support team via email at contact@neutrylic.com . Include
- your order number
- your contact (email address/phone number)
- a detailed description of the damage
- evidences (photos and videos)
(*) Please record a video of you unpacking the package and keep it. In case there is any issue found, send it to us as your evidence.